Hafilat Card Balance Check Online, UAE — The Complete Guide for Abu Dhabi Bus Commuters

Public transportation in Abu Dhabi has undergone a remarkable digital transformation — and at the center of it all stands the Hafilat card, the smart payment system that made cashless commuting the new norm. Whether you’re a daily commuter, a student heading to university, or a visitor exploring the capital, understanding how to check your Hafilat card balance ensures seamless travel across the city’s extensive bus network.

In this in-depth guide, TheDubaiWeb.com unpacks everything you need to know about the Hafilat card system, including how to check your balance online, recharge your card, and understand the types of cards and passes available — all while ensuring your journeys across Abu Dhabi are convenient, efficient, and stress-free.

What Is a Hafilat Card?

The Hafilat card is Abu Dhabi’s official electronic smart card for public bus fare payments, introduced by the Integrated Transport Centre (ITC) under the Department of Transport (DoT).
Replacing cash transactions, Hafilat simplifies the commuting process by allowing passengers to simply tap in and tap out at validator machines installed on every bus in the Emirate.

This system is part of Abu Dhabi’s broader vision of a cashless, sustainable, and technologically integrated transportation ecosystem — similar to Dubai’s Nol card or Sharjah’s Sayer card.

Types of Hafilat Cards in Abu Dhabi

Different travelers have different needs — and the Hafilat system reflects that flexibility. Here’s a closer look at the main types of Hafilat cards available:

1. Contactless Smart Ticket (CST)

A temporary card valid for 30 days — perfect for tourists, short-term residents, or those who don’t use public buses frequently.

• Cost: Free (credit must be added to use)
• Validity: 30 days
• Where to get it: Bus stations, vending machines, or customer service counters

2. Personalized Hafilat Card

Ideal for regular commuters, this card is registered under an individual’s name and is valid for five years.

• Cost: AED 10
• Validity: 5 years
• Benefits: Track transactions online, restore lost balance, and access personalized passes

Every time you tap in and out of a bus, the system automatically calculates your fare based on distance traveled — ensuring accuracy and transparency in fare deduction.

3. Hafilat Smart Card for Students, Senior Citizens & People of Determination

The ITC also issues special discounted Hafilat cards for:

• Students – Affordable travel for school and university commutes
• Senior citizens – Free or reduced fare privileges
• People of determination – Free travel across Abu Dhabi

These cards cost AED 5 and remain valid for five years. Applicants must present their UAE ID and relevant documentation (like a student or medical certificate).

Hafilat Pass Options — Weekly, Monthly & Special Passes

Beyond regular smart cards, Hafilat also offers travel passes for frequent riders. These passes grant unlimited travel within specific periods and zones.

Type of Pass	Price (AED)	Validity	Description
Weekly Pass	30	7 days	Unlimited rides within Abu Dhabi city
Monthly Pass	80	30 days	Ideal for daily commuters and employees
Senior Citizens Pass	Free	1 year	For UAE residents aged 60+
People of Determination Pass	Free	1 year	For registered individuals with disabilities
Student Pass	AED 500 (annual)	1 year	Discounted travel for students

These passes can be activated on personalized cards only and are renewable annually with valid documentation.

Where to Buy a Hafilat Card in Abu Dhabi

Getting your Hafilat card is simple. You can buy or top up your card at:

• Abu Dhabi Central Bus Station (Al Wahda Mall area) — Open 24/7
• Mussafah Bus Station
• Yas Mall, Marina Mall, Abu Dhabi Mall, Khalidiyah Mall, and Dalma Mall
• Ticket vending machines at bus stations across the Emirate
• Online via the Hafilat Darb Portal or the Darbi mobile app

Each location is equipped with digital kiosks where you can register, recharge, or check your Hafilat balance instantly.

How to Check Your Hafilat Card Balance Online

Checking your Hafilat card balance online is the most convenient and reliable method — especially for those who prefer managing their transportation digitally.

✅ Method 1: Via the Official Hafilat Portal

1. Visit the official website: https://hafilat.darb.ae
2. Click on “Card Services” → “Check Balance”
3. Enter your Hafilat card number
4. View your remaining balance and transaction history

Fee: Free
Processing Time: Instant

This method is recommended for commuters who want to track usage patterns or download transaction receipts for corporate travel claims.

✅ Method 2: Via the Abu Dhabi Department of Transport Website

You can also check your Hafilat balance via the DoT’s official e-services portal by signing in with your account credentials. This option syncs directly with the Hafilat system, ensuring real-time updates.

Website: https://dot.abudhabi.ae

✅ Method 3: Using the Darbi Mobile App

The Darbi app, available on both iOS and Android, offers a seamless way to manage your transportation needs.

• Open the Darbi app
• Select “Smart Services” → “Hafilat Card Balance”
• Input your card number to see your available credit

The app also provides live bus schedules, route maps, and nearest station alerts.

How to Check Hafilat Card Balance via SMS

If you’re on the move and can’t access the internet, Abu Dhabi’s SMS balance check service offers a quick alternative.

Here’s how:

1. Open your phone’s messaging app
2. Type: BAL [your Hafilat card number]
3. Send to the official DoT SMS number (as listed on your card or website)
4. Receive an instant reply with your current balance

Fee: AED 0.50 per SMS

This feature is particularly useful for users with basic phones or limited mobile data.

Check Hafilat Balance at Bus Validator Machines

Every Abu Dhabi bus is equipped with validator machines at the entrance and exit. Simply tap your Hafilat card on the machine — it will instantly display your current balance and fare deduction.

• Fee: Free
• Location: On all city and intercity buses
• Bonus: Ensures you tap in/out correctly to avoid fines

How to Recharge Your Hafilat Card Balance Online

Once your balance gets low, you can recharge your Hafilat card in just a few clicks.

Steps to Recharge:

1. Visit the official portal: https://hafilat.darb.ae
2. Enter your Hafilat card serial number
3. Choose the amount (AED 10–500)
4. Proceed to payment using a debit/credit card
5. Balance updates instantly or within 24–48 hours

Recharge Bonus:
Top-ups of AED 50 or more include bonus credits (e.g., AED 50 → AED 55, AED 100 → AED 110).

Types of Hafilat Cards

To serve different passenger groups, Hafilat offers multiple options:

• Contactless Smart Ticket (CST): Free, valid for 30 days—best for short visits.
• Anonymous Hafilat CSC: AED 10, no ID required—ideal for tourists and occasional riders.
• Personalized Hafilat CSC: AED 10, linked to Emirates ID—perfect for daily commuters with benefits like lost-card replacement.
• Discounted Hafilat Cards: AED 5, issued to senior citizens and People of Determination (often with free or discounted annual passes).

Pro Tips for Managing Your Hafilat Card

• Always keep at least AED 10 on your card to avoid last-minute issues.
• For daily commuters, consider the weekly (AED 30) or monthly (AED 80) unlimited pass.
• Register a personalized card for added protection in case of loss.
• Bookmark the Hafilat portal or install Darbi for quick access.

For more guides on Abu Dhabi mobility and lifestyle, check our transportation hub on TheDubaiWeb.com.

Why Hafilat Matters to Abu Dhabi’s Smart Mobility Vision

The Hafilat system is more than a bus payment card — it represents Abu Dhabi’s commitment to digital mobility and sustainable transport. By encouraging paperless, cashless, and eco-conscious commuting, it supports the UAE Vision 2030 for a smarter, greener urban future.

This initiative aligns with other smart systems across the Emirates, such as Dubai’s Nol card, Ras Al Khaimah’s RAKBUS, and Sharjah’s Sayer, building a cohesive digital transportation network nationwide.

Frequently Asked Questions (FAQs)

1. What is the minimum balance required on a Hafilat card?

The minimum balance required is AED 10. If your balance falls below this amount, you won’t be able to board the bus.

2. How can I check my Hafilat card balance instantly?

You can check it instantly using:

• Hafilat Portal (online)
• Darbi App
• Bus Validator Machine

3. Can I recover my balance if I lose my card?

Yes — if you have a personalized Hafilat card, your balance can be restored by reporting the loss at any Hafilat Customer Happiness Centre or calling 800 88888.

4. How do I get a new Hafilat card?

Cards are available at bus stations, ticket vending machines, and malls across Abu Dhabi, or can be applied for online via the Hafilat portal.

5. How long does it take for an online recharge to reflect?

Usually instant, but may take up to 48 hours in some cases, depending on the payment method.

6. Can tourists use the Hafilat card?

Yes, tourists can use the Contactless Smart Ticket (CST) for up to 30 days — ideal for short-term travel across the capital.

1. What is a Hafilat card used for?
It’s a smart card for paying bus fares in Abu Dhabi. It allows seamless travel within the city and intercity routes.

2. How do I find my Hafilat card number?
Flip your card—your unique serial number is printed on the back. Ignore the leading digits “01” when entering it online.

3. Can I check my Hafilat balance online?
Yes. Visit the official Hafilat portal or use the Darbi app.

4. What apps support Hafilat balance checks?
Both Darbi (ITC’s official app) and Payit (digital wallet by FAB).

5. What is the minimum balance requirement?
AED 10 is generally recommended to board buses, especially for longer routes.

6. What is the maximum top-up limit?
AED 150 is the maximum balance allowed on a Hafilat card.

7. How long does a monthly Hafilat pass last?
The monthly pass is valid for 30 days and costs AED 80, offering unlimited rides within Abu Dhabi city.

8. Where can I recharge my Hafilat card offline?
At ticket vending machines, MBME kiosks, and Customer Happiness Centers across Abu Dhabi.

Final Word

The Hafilat card is one of Abu Dhabi’s smartest innovations — combining technology, convenience, and sustainability into one travel solution. Whether you’re a resident navigating daily commutes or a visitor exploring the city’s landmarks, checking your Hafilat card balance online ensures you never miss a ride.

With easy recharge options, special discounts, and an expanding network of smart transport services, Abu Dhabi continues to redefine the future of public mobility — one tap at a time.